Here follows some of the most commonly asked questions about Forest Edge:
*** Want to see
INSTANT
AVAILABILITY VISUAL CALENDAR for your chosen dates in 1 click?
*** Want to get an
INSTANT QUOTE
?
*** Want to secure your dates on our central reservation system via an
INSTANT BOOKING ?
*** Want to know the
BANKING DETAILS for the deposit or balance?
*** Want to see our full
RATES and CONDITIONS
as well as Special offers?
*** Want to see a
VIRTUAL
TOUR of Forest Edge and each cottage?
*** Want to know
COTTAGE
LAYOUT & FACILITIES offered?
*** Want to know what
ATTRACTIONS, ACTIVITIES and ADVENTURES await you?
*** Want to get
MAP,
DIRECTIONS or GPS COORDINATES to help get you there easily?
*** Want to receive announcements of our
LAST-MINUTE BELOW-COST offers?
*** Want to see our publically posted
GUEST FEEDBACK?
*** Do you find our
Terms & Conditions intimidating? No need if you understand why we have them.
In fact, most establishments have them, they are just not as open and up-front about them as we are. Many have even stricter terms (e.g. many places require a 100%
up-front deposit). We know that we may even lose bookings because of our prominently displayed Terms and Conditions,
but with a micro-business like ours providing consistently good standards, one needs to be protected.
With the recent introduction of the Consumer Protection Act, our legal advisers and bodies such as Knysna Tourism and related Accommodation Associations
have strongly suggested that we repeat T&C's and key costs in as many places as possible.
This minimises the impact of any legal action that may follow most probably from disgruntled and unreasonable consumers to begin with. You will start seeing such T&C's more visibly with other establishments too.
At Forest Edge we "make up" for these offputting terms, by trying to offer the very best we can, given our cashflow, to our guests when they are visiting -
and we do commit to this wholeheartedly.
*** Do you find our
R200 admin / R400 cancellation fee strange? Any change made to a booking after it has been confirmed,
requires us to manually update a variety of reservation calendars on websites all over the world to adjust/remove a booking.
These costs are not covered by normal booking fees and we feel it is unfair for all guests to pay more whereas only those causing such costs should
cover it.
Please contact us if you need answers to questions not covered here.
If it is frequently asked, we'll add it on.
SEARCH THE FOREST EDGE WEBSITE BELOW. Please note it is a standard Google search mechanism and some paid ads are displayed at the top that
are UNRELATED to Forest Edge - this is not under our control - please ignore any inappropriate or irrelevant content and look at the Forest Edge page results
presented below the paid ads:
